Just realized why my junk filter was being ineffective!
With four potential options, the mind somehow imagines two options for blocking, and two for marking safe. (Is it just that or is there a muscle memory where an older version of Outlook had a "add Sender's domain to blocked list?)
Simple grouping would make this UX more usable. Just a seperator line between the first and the second option.
Better still, the option label starting with the actual action. For example "Block Sender...", "Block sender's domain", "Allow Sender..." etc. In the current form, you need to read to the third or fourth word to know the difference...
2 comments:
Took half an hour and a friend's help to find out what all those options really meant. The most usable way of that would be just one button/option to mark it junk or not. Nothing more the user should be asked to do. The computer should have the intelligence to take care of the rest of the things by itself. Microsoft Entourage does that.. may be coz they made it to work for the mac.
Hotmail used to ask me all these kinds of questions and i never used it the way they concieved it to be. I like the way gmail deals with it. Just one button and from the number of times i mark spams, the headers and other criteria they have the smarts to find out if the mail is an out and out spam or is it spam just for me. Thats why they call the gmail spam filter powerful. Coz they make my life easier.
I agree with Umesh.. just one simple option to add this to spam.... which means this automatically gets added to the blocked senders list.
When the user moves an email from a spam/junk folder to their inbox/other folders, then the system automatically adds the address and the domain to the safe senders list.
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