tag:blogger.com,1999:blog-4445269723137820164.post3246914929121317735..comments2008-09-10T09:56:57.417-07:00Sunil Shindehttp://www.blogger.com/profile/12223421848697871761noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-4445269723137820164.post-56692373066668320252008-09-10T09:56:00.000-07:002008-09-10T09:56:00.000-07:00@1d'n, @vinodh - good examples, both. <BR/><BR/>Tuning into the conversation via social media is a full time job. I see social media management as an emerging role for people just like product management or brand comm.Sowmya Karmalihttp://www.blogger.com/profile/09200953962645166407noreply@blogger.comtag:blogger.com,1999:blog-4445269723137820164.post-69775206213284523502008-08-20T03:42:00.000-07:002008-08-20T03:42:00.000-07:00Doesn't matter what you call it I guess, as long as you are listening to the user and providing a timely solution to their needs. Makes users feel special and shows that you care for them.<BR/>I am increasingly finding several companies listening to conversations on twitter and proactively giving help. Some include @thehomedepot, @jetblue, @37signals etc.<BR/>Check out the complete twitter brand index here http://blog.fluentsimplicity.com/twitter-brand-index/Vinodh Nandakumarhttp://techcruising.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-4445269723137820164.post-91207746416023221642008-08-18T21:48:00.000-07:002008-08-18T21:48:00.000-07:00This is pretty interesting!<BR/><BR/>One of my project (Tool King); into retail, has a team of about 2 people only searching websites for a bunch of keywords. <BR/>They maintain a blog/community site too and any negative comment, they make sure they get him/her to the community and solve his/her issue/problem.<BR/><BR/>Is this a way for user experience or user satisfaction?1d'nhttp://www.blogger.com/profile/16789258118883569884noreply@blogger.com