Comments on Ux Unleashed: Citibank Secure Login and Payment Facility

The actual idea behind this kind of a virtual keyw...

2007-09-21T20:50:00.000-07:00

The actual idea behind this kind of a virtual keyword is to tackle Key Logger softwares which can be installed in the internet cafe/unknown/shared machines. A key logger software captures anything you type using the Key Board and mails it to the person who installed it after you leave. This gives him your password.

But of course it doesnt help coz of the problem you have explained here. as we have to click on the alphabets and numbers anyone overlooking can easily find out our password. no need of a keylogger to do that.

The good old keyboard would have been better in this case and also a warning not to login to the bank account from shared or unknown machines. Even after that someone wants to login from an internet cafe, its at his own risk.

@Sunil "Internet Password is not case sensitive". Before getting to the terminology i have another question. If the user is supposed to use only the virtual keyword, what difference does it make? Even if he wants to change the case there is no way he can do it. That line is not helping anyone.

Another minor observation. The label under the pas...

2007-09-21T13:07:00.000-07:00

Another minor observation. The label under the password field says "Internet Password is not case sensitive"

Observations
1. Internet passowrd? password to internet? Why not call it banking password? or account password?

2. Case sensitive. is this well understoon? Should they have shown an example?

3. Now that we are talking about case, why is the P in password capitalized? :)

BTW, are they forcing you to use that keyboard? Do...

2007-09-21T13:04:00.000-07:00

BTW, are they forcing you to use that keyboard? Does you normal keyboard not work?

Would they have done this to prevent spyware that ...

2007-09-21T08:26:00.000-07:00

Would they have done this to prevent spyware that catches keystokes?